Denied, Delayed, and Undervalued:

When insured homeowners file their claims after suffering devastating property damage, they expect support, compassion, and professionalism. However, far too often, they face delays, denials, and undervalued settlements. These failures are frequently the result of inexperienced or undertrained field and desk adjusters, whose errors cause financial and emotional hardship for policyholders.

• Denied Claims: Blanket non-coverage statements dismiss critical repairs without justification.
• Delayed Resolutions: Claims languish for weeks or months due to a lack of expertise and efficiency.
• Underestimated Damages: Poor scoping and miscalculations result in settlements that leave policyholders unable to rebuild their homes.

A Call for Accountability:

These failures are not just isolated incidents—they are systemic issues that undermine the trust policyholders place in their carriers. Every delayed resolution, every unjust denial, and every undervalued estimate represents a family left in distress and a promise left unfulfilled.

Level 3 Xactimate certification is a valuable asset for contractors, particularly when dealing with non-certified adjusters. By combining technical expertise with clear communication and a comprehensive understanding of the software, certified contractors can challenge inaccurate estimates, substantiate their pricing, and secure fair settlements for policyholders. This credential not only enhances a contractor’s professional reputation but also positions them as a trusted advocate in the claims process.